CFILO FITNESS HUB: MEmbership terms and conditions

  1. MEMBERSHIP TERMS AND CONDITIONS

  • Scope of Service: This agreement governs participation in all fitness programs under CFILO Fitness Hub, specifically CrossFit ILO and CFILO HYROX Training Club.

  • Liability Waiver: High-intensity training involves inherent physical risks. By enrolling and making a payment, members acknowledge these risks and agree to release CFILO Fitness Hub and its staff from liability for injuries sustained during standard training activities.

  • Member Conduct: Members must adhere to all safety protocols and coach instructions. CFILO Fitness Hub reserves the right to terminate access for behavior deemed unsafe or disruptive to the community.

  • Media Release: Members grant permission for CFILO Fitness Hub to use photos or videos taken during classes for marketing and social media purposes.

2. PAYMENT POLICIES

  • Manual Payments: The Club does not utilize automatic recurring billing. Memberships (e.g., Monthly, 10-Session Pass, or Drop-in) must be paid in full at the time of purchase or renewal.

  • Access Period: Access to the facility and classes is granted only for the specific duration or number of sessions purchased. Once a membership expires or sessions are exhausted, a new payment is required to continue training.

  • No Commitment: There are no long-term contracts or cancellation fees. You simply pay for the time or sessions you intend to use.

3. REFUND POLICY AND METHOD

  • General Non-Refundability: All membership dues, session passes, and drop-in fees are strictly non-refundable once the service period has begun or the pass has been partially used.

  • Approved Refunds: Refunds are only issued in cases of verified administrative errors (e.g., accidental double-charging at the point of sale).

  • Payment Method Alignment: To comply with banking regulations and prevent fraud, all refunds must be sent back to the original payment method.

    If a member paid by card, the refund cannot be issued in cash.

  • Processing Timelines:

    Credit/Debit Cards: Once approved by CFILO management, please allow up to 30 business days for the bank to reflect the credit on your statement. This timeline is controlled by the banking institutions, not the gym.

    E-Wallets (GCash/Maya): Expected arrival within 5–10 business days.

    Cash/Bank Transfer: Processed within 3–5 business days.

4. SERVICE INTERRUPTIONS & BRANCH CLOSURES

From time to time, services may be temporarily unavailable due to branch closure, maintenance, programming changes, equipment issues, staffing limitations, government directives, force majeure events, or other operational reasons as determined solely by the Club.

By maintaining an active membership with CFILO Training Hub - CrossFit ILO and CFILO HYROX Training Club, members acknowledge and agree that:

Temporary interruptions may occur at any time.

Membership fees are fixed and remain payable regardless of temporary closures or service interruptions.

Fees are strictly non-refundable, non-transferable, and not subject to proration.

The Club is under no obligation to provide extensions, credits, make-up sessions, or refunds unless it chooses to do so at its sole discretion.

We will always aim to minimize disruptions where possible, but operational decisions are final and made in the best interest of the business and community.

5. CONTACT FOR INQUIRIES

For questions regarding memberships or refund requests, please contact us at support@crossfitilo.com or visit us at Uygongco Building, Luna Street, La Paz, Iloilo City.